This information is for tenants currently participating in our
Fixed Rate Subsidy program. All of this information can also be
found in the Fixed Rate Subsidy Tenant Handbook.
Clicking any of the following links will take you to that topic
on the page:
Landlord - Tenant Relationship
Tenants sign a lease agreement with a private landlord. Under
the agreement, they abide by the rules and regulations established
by the landlord.
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Questions about Tenancy
Any questions the tenants may have about rental payments, upkeep
of the residential premises, emergencies after hours, problems with
neighbours, moving out, etc, should be directed to the private
landlord.
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Income Reviews
Annual Income Reviews
Tenants complete an Annual Income Review Form each year. The
information is used to ensure that they still qualify for
subsidized housing. Forms are mailed to tenants approximately four
months before their anniversary date.
Changes during the Year
Tenants must complete a Change
of Information Form to advise of changes that occur during the
year if:
- they start to receive Income Support or Alberta Works funding
from Alberta Employment and Immigration
- their gross monthly income decreases by more than $35
- someone moves in or out
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Personal Information
Collection
It is necessary to collect personal information from applicants
and tenants to determine their eligibility for the program and to
calculate their rent.
Freedom of Information and Protection of Privacy
Information is protected by the privacy provisions of the
Freedom of Information and Protection of Privacy Act. Questions
regarding the collection of personal information may be directed to
the Lease Administration Clerk III at Capital Region Housing,
780-420-6161.
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Extended Absences
Tenants occasionally need to leave their residential premises
for extended periods of time - more than 30 days - for reasons that
may include vacation, training, treatments, or family crisis.
Before leaving, they must contact Capital Region Housing to
advise of their absence. Generally, tenants are eligible for the
subsidy only when they occupy their rental unit. In special
circumstances, the subsidy may continue for up to a maximum of 60
days if the tenants are away from their premises.
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Family Members
In the case of adding family members or other occupants who are
15 years of age or older, verification of income, assets, school
registration, and identification may be required. The private
landlord's permission is also required.
In the case of removing a family member, a letter from the
remaining lease holder is required. The letter must include the
date the person is vacating, and be signed and dated.
Death
Tenants are to contact the lease administration clerk in the
event of a death. The clerk will advise of any information that may
be needed.
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Appeals
Tenants may appeal any decision made by Capital Region Housing.
To do so, submit a written appeal letter to the Executive Director
at the address noted on the side of this page.
The Executive Director will review the appeal, but will not
always respond personally. In such cases, a designated alternate
will evaluate the situation and respond as needed.
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Office Address:
Capital Region Housing Corporation
10232 - 112 Street NW
Edmonton, Alberta T5K 1M4
Office Hours:
8:30 am to 4:00 pm, Monday to Friday
(closed statutory holidays)
Telephone: 780-420-6161
Information Line: 780-428-8200
(24 hour recording with general information about who qualifies and how to apply)
Fax: 780-426-6854
E-mail