Tenants

Maintenance

Maintenance

Please click on an area of the house to read more about the maintenance of that area:

Maintenance Map

Bathroom Maintenance

Toilets

Capital Region Housing Corporation has installed water saving toilets in all of the rental units. Because these toilets use less water, flushing excessive amounts of toilet paper, sanitary napkins, or other debris will cause them to back up.
Tenants must have a good toilet plunger and should use it if the toilet becomes plugged or backs up.
Tenants will be charged the full cost of the service call if a plumber is called out to unplug the toilet or if the line is clear when the contractor arrives.

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Exterior Maintenance

Balconies

Tenants must keep their balcony clean and free of debris. They may not store boxes or other belongings on the balcony. They may not place or hang anything over the balcony railings such as flower boxes and planters, flags, or laundry. Balcony screens must be kept in a good state of repair. If the screens or balconies are damaged, the tenants will be charged for the repair and replacement costs.

Clotheslines

Clotheslines are not permitted. Tenants are not permitted to hang laundry over the balcony railings or on the fences.

Fire Pits and Free Standing Fire Places

Fire pits and free standing fire places are not permitted.

Flower Boxes and Planters

Flower boxes and planters are provided at the townhouse properties to help beautify the neighbourhood.
If tenants have flower boxes or planters, they are welcome to use them to plant flower gardens or ground cover. Tenants must ensure that they maintain the planters by keeping them weeded and watered.

Garbage

Tenants need to dispose of their garbage in a proper manner. Garbage is to be put in plastic garbage bags, tied, and placed in the garbage bins provided.
If tenants do not have garbage bins, garbage is to be placed out for collection according to the City of Edmonton Collection Schedule. For any questions about garbage collections, the Waste Hotline may be called at 780-496-5678.
Large items, such as mattresses and furniture, may not be left by the garbage bins.
If children take the garbage out, they must be shown where to place the bags. They should not leave the bags on the ground beside the garbage bins.
Garbage may not be left on the balcony, around the doors or patio, in the yard, or in the parking stall.

Grass and Lawns

Tenants are required to cut and water their grass and lawns during the summer season. Tenants are also responsible for the grass and lawn in their private yard. The Site Manager takes care of the grass and lawn in the common areas.

Outside Taps

Tenants are required to shut off the water to the outside taps and drain the lines for the winter season.

Parking Stalls

If tenants use the parking facilities, they do so at their own risk. CRHC is not responsible for damage to vehicles or contents of vehicles caused by fire, theft, vandalism, or collision.
The Site Manager assigns a parking stall when the tenant moves in.
Tenants are responsible for the care and upkeep of their assigned parking stall. They should ensure there is no garbage, oil or fluid in the stall or on the ground as well as keep their stall clear of snow and ice during the winter.
Visitors and guests may use visitor parking, if it is provided. They may not park in other tenants' parking stalls unless they have permission to do so. Visitors and guests may not park in visitor parking overnight without permission from the Site Manager.
Inoperable, unregistered, and/or unlicensed vehicles are not permitted. Vehicles with flat tires, broken windows, mirrors, or lights, leaking fluids, detached or hanging bumpers, or any damage that is deemed dangerous, is not permitted. If the tenant does not rectify the problem, or does not remove such a vehicle, the vehicle will be towed at the owner's expense.
Vehicles that weigh more than one ton are not permitted (i.e. campers and trailers, large trucks, school buses.)
Tenants may not do repairs or maintenance to vehicles in their parking stall or anywhere on the landlord's property.
Tenants are asked to try to keep their vehicle parked in the centre of their stall. A common complaint is that tenants park too close to, or over, the lines. This makes it difficult for the person in the next stall to park and to get in or out of their vehicle.

Playgrounds, and Recreational Facilities and Equipment

Playgrounds, recreational facilities and equipment are for the tenants' use only. They are not to be used by visitors and guests. If children use the facilities, they must be supervised by an adult at all times. Tenants are cautioned and advised that playgrounds and recreational equipment are used at their own risk.

Pools, Trampolines, and Skating Rinks

Tenants are not allowed to have large pools or trampolines.
Small wading pools that can be emptied every day allowed in fenced yards only.
Tenants are not allowed to create skating rinks in their yard.

Satellite Dishes, Radio and T.V. Antenna and Towers

Satellite dishes are permitted, with the following restrictions:
- Tenants must obtain written permission from Capital Region Housing Corporation to install a satellite dish.
- Satellite dishes cannot exceed 30.48 centimeters in diameter;
- Tenants must place the satellite dish in their fenced yard - it may not be installed in the front yard or in the common area;
- The satellite dish must be placed below the fence level - tenants may place a post in the yard and attach the satellite dish to it, if they wish;
- No holes may be drilled into the walls or ceilings of the premises for cable access;
- Tenants may not attach the satellite dish to the premises, including the window frame, the roof, the fence, or any other part of the building;
Radio or T.V. antenna or towers may not be attached to any part of the premises or anywhere on the property without written permission from Capital Region Housing Corporation.
Tenants may call the maintenance department at 780-420-6161 for more information and for written permission.

Signs

Tenants cannot place signs, placards or notice plates for advertising purposes anywhere in the rental premises or on or about the property.
Tenants may place Block Parent signs in their windows.

Snow Removal

Tenants must keep their sidewalks, steps, and parking stall free and clear of ice and snow.
The Site Manager is responsible for the walkways in the common areas.

Trees and Shrubs

If tenants see trees or shrubs that need to be pruned, they should notify the Site Manager.
Tenants may not cut branches or do any pruning themselves.

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Interior Maintenance

Alterations & Renovations

Small nails or picture hooks may be used to hang pictures.
The tenant is not allowed to paint, wallpaper, install carpet, redecorate, finish the basement or add fencing to their unit.
Tenants are allowed to install a shed with written permission from the landlord.
Drapes, blinds, Venetian blinds, or vertical blinds may be used as window coverings. Sheets, flags, tin foil, blankets, or any other material not approved for window treatments are not permitted.

Ceiling Fans

Tenants must request written permission from Capital Region Housing Corporation's maintenance department at 780-420-6161 to replace light fixtures with ceiling fans.
Ceiling fans must be installed by a qualified electrician and tenants must provide verification to Capital Region Housing Corporation that a qualified electrician did complete the installation.

Locks

Tenants may not change the locks or place extra locks on the doors. Tenants may request lock changes from their Site Manager. There is a charge for lock changes.

Smoke Alarms

Tenants are required to test their smoke alarms each month and replace batteries as needed. They must clean the smoke alarms each month by vacuuming them to remove any dust and debris that may have built up. They may not remove the smoke alarms or the batteries.
Tenants are to notify the Site Manager immediately if a smoke alarm is not working properly.

Telephone Lines and T.V. Cable

If tenants need a second telephone line or extra T.V. cable installed, they must call Capital Region Housing Corporation's maintenance department at 780-420-6161. The maintenance staff will give tenants the information and approval forms needed by the telephone and cable companies.

Windows and Screens

Windows must be kept closed when it is raining and when it is cold. Tenants will be responsible for the cost of repairs if there is rain or water damage, or if the plumbing freezes.
Tenants may remove screens to clean them. Screens are to be put back immediately after. They are not to be left out.
Tenants should notify their Site Manager if windows are broken or if screens are torn or missing. Tenants will be charged to repair broken windows or torn/missing screens.

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Utility Room Maintenance

Furnaces and Ducts

Tenants are responsible for cleaning of their unit furnace and ducts. Tenants are also responsible to replace the furnace filter as needed - at least every three months.
There should be 3 feet of clear area around the furnace.
A build up of lint or dust in the filter of the furnace can cause it to shut down. Tenants can help prevent such build up by ensuring that their dryer vent is hooked up properly, and by wiping the top of the furnace and vacuuming the furnace box on a regular basis. The furnace power switch is located on a nearby wall or on the ceiling above the furnace. Tenants should be aware of its location and ensure that it is not shut off. If it is turned off, the furnace will not work.
Tenants will be charged the full cost of the service call and repairs by a plumber if their furnace shuts down because of lint or dust or because the switch has been turned off.
Tenants may not sweep garbage or dust and dirt into the ducts. Tenants must not allow their children to throw toys or other objects down the ducts, toilets or sinks. Tenants will be charged for any plumber costs related to this.

Hot Water Tanks

A build up of lint or dust in the filter of a hot water tank can cause it to shut down. Tenants can help prevent such build ups by ensuring that their dryer vent is hooked up properly and by wiping the top of the hot water tank regularly - keeping lint and dust to a minimum. Tenants will be charged the full cost of the service call and repairs by a plumber if their hot water tank shuts down because of lint or dust.
There should be 3 feet of clear area around the hot water tank.

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